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Corrections, questions and product suggestions all reach a person. Here is how to get to the right one.

Last updated: August 23, 2026

There is no contact form on this page, just an email address that reaches us directly. It is faster, and it means nothing gets lost in a plugin.

General enquiries

hello@quenchnest.com

We aim to reply within 24 to 48 hours on business days. Longer over weekends and public holidays.

Please include the page URL if your message is about a specific guide. It saves a round trip.

What we are glad to hear about

  • Corrections. A wrong specification, an outdated figure, a discontinued product still listed as current. These are the most useful messages we get.
  • Broken links or page problems. Anything that will not load, will not scroll or looks wrong on your device.
  • Product suggestions. Something we have missed in a category we cover. Tell us what it is and why it belongs.
  • Questions about our research method. How we reached a conclusion, what a figure is based on, or why we did not recommend something.
  • Press, media and partnership enquiries. Legitimate business enquiries are welcome, subject to the limits below.

What we will decline

We turn these down consistently, so a message about them will get a short and polite no.

  • Paid placement. We do not sell rankings, recommendations, positions in a list or “featured” slots.
  • Sponsored posts. We do not publish content written or funded by a brand and presented as editorial.
  • Guest posts. We do not accept unsolicited guest articles.
  • Link insertions and link exchanges. We do not sell links, insert links into published posts for payment, or trade links.
  • Product samples in exchange for coverage. Since we research rather than test, samples cannot influence our work and we do not request or accept them for review purposes.

Copyright, DMCA and legal notices

Copyright claims, DMCA takedown notices, counter notices and other formal legal correspondence should go to legal@quenchnest.com rather than the general address, so they are routed correctly and handled promptly. The required contents of a notice are set out in our Terms of Use.

Privacy requests

If you want to access, correct, delete or restrict the use of personal information you have sent us, or you want to object to processing, email hello@quenchnest.com with the word “Privacy” in the subject line. We describe how we handle these requests and how we verify them in our Privacy Policy.

Before you email about a product problem

If your ice maker, cooler, dispenser or tumbler has stopped working properly, the manufacturer will help you far more than we can. They have your model number, your warranty and the replacement parts.

We are a publisher, not a retailer or a service centre. We did not sell you the product, we cannot process a return, and we cannot honour a warranty. What we can do is point you at the right guide in our cleaning and troubleshooting section.

A note on response times

Quench Nest is a small operation. Every message is read by a person, which is why replies take a day or two rather than arriving instantly. Detailed research questions may take longer, because we would rather check a source than answer from memory.

If you have not heard back after a week, send your message again. It is far more likely that it was filtered than ignored.

Site & legal

Questions about anything on this page go to hello@quenchnest.com.